To match the expectations of their visitors and customers Storeowners add more and more communication channels over time like Chat, Facebook, Forms etc. Each channel has its own - typically - webbased application with a dedicated login.

Typical Scenarios

• Did someone already reply on that email that was sent to me on CC?
• And what was agreed on the chat the customer refers to?
• Why did I just spent 5minutes to find that order status information?
• Oops - no one replied to the Facebook comment since 2 days
• I would like to insert a Product with Link into the reply, but it is too much effort
• Around 5% of our customer inquiries are not replied, because they got somewhere lost
• I need to wait until Mary is back from holiday to see what she agreed with the customer

BeezDesk supports basically all modern customer support channels like Email, Chat, FaceBook, Webforms, Forums etc. integrated into a unified support system. Thanks to the tight integration with supported store systems, all customer information is connected into BeezDesk. Using departments, filters, tag, SLA-rules you can finally help you customer support team to work more efficiently and enable them to delivery great customer support.

Typical Scenarios

• Customer asks for status of his order? One click and I can open the order page in the store system
• While chatting I can see the order history of my customer and can even recommend our latest new product use the product assistant
• Mary is on holiday? No problem, I can see what she agreed with the customer